Core Services

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Infrastructure & Server Management

We keep your systems healthy, updated, and reliable.

Includes:

• Windows and Linux server management
• Patch management and reboot scheduling
• Virtualization platforms (VMware, Proxmox, Hyper-V)
• System health checks
• Storage and performance monitoring
• Hardware lifecycle guidance

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Backup & Recovery Assurance

Backups don’t matter unless they work when you need them.

We provide:

• Backup validation
• Restore testing
• Alerting and failure detection
• Storage planning
• Disaster recovery guidance

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Helpdesk & Technical Support

Real support from someone who understands systems — not just tickets.

Includes:

• Troubleshooting
• User support
• Device setup and configuration
• Software installation
• Permission troubleshooting
• Application and system diagnostics

Remote assistance is preferred for faster resolution. On-site service is available when needed.

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Hybrid IT & Microsoft 365

Modern environments almost always include both cloud and on-prem systems. We specialize in making them work together.

Includes:

• Microsoft 365 management
• Account lifecycle management
• License optimization
• Mail flow troubleshooting
• Identity integration
• Best-practice configuration

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Network & Security Oversight

We reduce risk before it becomes a problem.

Includes:

• Firewall and router management
• Wi-Fi optimization
• VLAN design
• Security best-practices implementation
• Endpoint protection
• Password policy modernization

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IT Consulting & Project Work

For growth, cleanup, or modernization — without sales pressure.

Includes:

• New server deployments
• Network redesign
• Cloud migrations
• Infrastructure cleanup
• Software rollouts
• Custom scripting and automation
• API or systems integration

All project work is completed with clear scope and transparent estimates.

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What We Support

Below is a partial list of platforms and systems we work with regularly. If you don’t see something listed, just ask — chances are we’ve handled it before.

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Servers & Operating Systems

• Windows Server
• Linux
• Virtualization environments (VMware / ESXi, Proxmox)
• Server deployments and migrations
• Workstation and OS maintenance

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Databases

• Microsoft SQL Server administration
• SQL design and optimization

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Network & Infrastructure

• Network administration
• DHCP / DNS
• Firewall configuration
• Network troubleshooting and performance tuning

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Backup & Disaster Recovery

• DATTO systems
• Unitrends systems
• Backup verification and restore testing

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Support & Operations

• Remote helpdesk
• System troubleshooting
• Software installation and configuration

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Communications & Security Systems

• Telephone systems
• IP security cameras
• Network video recorders (NVR / DVR platforms)

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How Pricing Works

Our pricing model is simple and transparent.

Monthly Support (Minimum Commitment)

Clients commit to 8 hours per month of ongoing support, which includes:

• Preventive maintenance
• Patch management
• Backup monitoring
• System health checks
• General availability

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Projects & Additional Work

Anything outside routine maintenance is billed as project work at a flat hourly rate.

You only pay for what you need — no forced bundles, no hidden fees, no contracts padded with services you don’t use.

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Who We Work Best With

We’re a great fit for organizations that:

• Have 10–50 employees
• Don’t want a full-time IT hire
• Prefer practical solutions over buzzwords
• Value reliability over novelty
• Expect honesty and clarity
• Want experience — not scripts

If you’re tired of “try this and reboot,” you’re in the right place.

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